01207cam  2200301   450 001002100000010003100021020001700052021005300069073001800122100004100140101001300181102000700194105001800201106000600219200019300225205001200418210006400430215005700494300002600551454003700577606003600614606004300650606004500693676001600738686007000754801003900824930004200863FRBNF402026000000001  a2-7440-7151-Xbbr.d29 EUR  aFRb00643362  5759999999:40202600001001aFRbDLE-20060725-36396 0a9782744071515  a20060725d2006    m  y0frey0103    ba1 afreceng  aFR  ay   z   000y|  ar1 aGestion de la relation clientbTexte imprimÂefEd Peelen,... FrÂedÂeric Jallat,... ÂEric Stevens,... [et al.]g[traduction, Diane Beouan-Noury, Anne-Marie de Nailly, Marie-Christine Guyon]  a2e Âed.  aPariscPearson educationdDL 2006e05-GapgLouis-Jean impr.  a1 vol. (XI-371 p.)cill., couv. ill. en coul.d24 cm  aNotes bibliogr. Index 1tCustomer relationship management  312543122aMarketing relationnel  312047966aRelations avec la clientÁele  312478131aRelations clients-fournisseurs  a658.812v21  a6502Cadre de classement de la Bibliographie nationale franÐcaise 0aFRbBNFc20060725gAFNOR2intermrc  5759999999:40202600001001a2006 166921